FAQs

Tanuki by Crustz:

Wednesday - Sunday

11.30am - 6.30pm

https://bit.ly/crustzprivacypolicy

Same as Takeaway Hours

We deliver at hourly intervals.

If you stay in a condominium or apartment, please meet our drivers at the lobby. 

We charge for delivery according to postcodes. Free delivery starts from purchases above RM110, please view this page for more info. 

To ensure the freshness of your products, do bring your own cooler bag/box for pickup or takeaway orders.

We supply a free cooler bag with all ice cream cakes!

To ensure quality, we produce each product on a rotational basis. 

Check out the product description of each product for availability. 

For some products, there will be a date picker upon checking out. 

If you cancel your order, there’ll be no refund, instead it will be kept as store credit for the next purchase. 

If we cancel due to unforeseen circumstances, we’ll refund the money. 

If the products arrived damage, we’ll arrange for refund or discount vouchers, depending on situation.